Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Returns and Refunds Policy

You are entitled to return your order within 30 days. If we receive no communication from you within 7 days of delivery regarding any issues with the items you have had delivered, we will assume you have received the items in full working order and with no problems.

The deadline for returning your order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. You must notify us within 7 days of receiving your order if you have a problem with the goods you have received.

In order to exercise your right of return, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail: info@cjsautomation.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods.

Refunds will be processed using the same payment method used for the original order.

Please note:
If stocked goods are returned for reasons other than being faulty, damaged, or incorrectly supplied by us, including where the customer orders the wrong item, a 20% restocking fee will apply.

This fee covers inspection, handling, and restocking of the returned goods. Returned goods must be in unused, resaleable condition and in the original packaging. Any item returned not meeting these conditions may be rejected or subject to a higher restocking charge.

Manufacturer / Special Orders – Non-Cancellable
Any items ordered from a manufacturer, factory, or third-party supplier specifically for a customer — including items ordered directly from the manufacturer — are classed as special orders.

All manufacturer or special orders are non-cancellable once the order has been placed, regardless of delivery status, lead time changes, or delays advised by the manufacturer.

This restriction is imposed by the manufacturer and is outside of CJS Automation’s control. By placing such an order, the customer accepts that the order is firm and non-cancellable.

• Any items not held in CJS Automation stock and procured specifically against a customer order are classed as special orders
• This includes standard manufacturer part numbers supplied on lead time
• All such orders are non-cancellable and non-returnable once placed, regardless of delays or changes in manufacturer lead times

Any delivery dates or lead times provided by the Company (whether 4–6 weeks or otherwise) are estimates only and represent the current guidance of the third-party manufacturer. Time of delivery shall not be of the essence of the Contract. The Company shall not be liable for any direct, indirect, or consequential loss, damages, or costs caused by any delay in delivery, howsoever caused, including delays by the manufacturer.

The Buyer acknowledges that Special Orders are procured from independent third-party manufacturers (e.g., Schneider, Omron, Siemens etc) whose production schedules are outside the Company’s control. By placing a Special Order, the Buyer explicitly accepts the risk of severe manufacturer delays and agrees that a delay of any duration by the manufacturer shall not constitute a breach of contract by the Company, nor shall it entitle the Buyer to terminate the contract, withhold payment, or initiate a financial chargeback.

If the Buyer initiates a chargeback, bank reversal, or dispute via a payment provider for a Special Order delayed by the manufacturer, the Buyer shall be in fundamental breach of this Agreement. The Buyer agrees to indemnify the Company for the full value of the order, plus an administrative fee of £250 and all legal recovery costs incurred by the Company to reclaim the funds.

The statutory implied term under Section 29(3) of the Sale of Goods Act 1979 regarding delivery within a ‘reasonable time’ is hereby expressly excluded from this Contract.

 

Delivery Dates, Delays and Customer Penalties

Any delivery date, dispatch date or lead time provided by CJS Automation Ltd is an estimate only and is based on information available from the manufacturer, supplier or carrier at the time of quotation or order confirmation.

Time for delivery shall not be of the essence unless expressly agreed in writing by a director of CJS Automation Ltd.

CJS Automation Ltd shall not be liable for any delay caused by a manufacturer, supplier, carrier, customs authority, government authority, shortage of materials, production issue or any other event outside the Company’s reasonable control.

The Buyer shall not be entitled to impose, deduct, set off or recover any late-delivery penalty, liquidated damages, service credit, chargeback or other charge unless CJS Automation Ltd expressly agreed to that liability in writing before accepting the order.

CJS Automation Ltd shall not be liable for any penalty or liability imposed upon the Buyer by the Buyer’s own customer or any third party, unless the Company expressly accepted that liability in writing before the order was placed.

The Company shall not be liable for any loss of production, loss of use, loss of business, loss of revenue, loss of profit, loss of contract, loss of anticipated savings, downtime costs or any indirect or consequential loss arising from delayed delivery.

Where liability for delay cannot lawfully be excluded, the Company’s total liability shall not exceed the price paid for the specific item or items directly affected by the delay.

Returns for Special Orders:

For items that are not stocked at CJS Automation and are specially ordered from a supplier:

• If the supplier accepts a return, the refund amount will be minus shipping fees (both the initial shipping cost to us and the cost to return the item to the supplier).
• If the item cannot be returned to the supplier, the order is non-refundable.
• a 50% restocking fee will apply for all special order items if the supplier accepts the return

All items sourced specifically for a customer are supplied strictly against the requested part number.

CJS Automation is not responsible for differences in:

• Internal revisions
• Firmware versions
• Hardware configuration

where these are controlled by the manufacturer and not identifiable from the external part number.

Product Compatibility & Configuration

Automation parts are supplied based on the manufacturer’s part number and description.

Unless explicitly confirmed in writing, CJS Automation does not guarantee:

• Compatibility with existing systems or installations
• Matching firmware versions, internal configurations, or device identifiers
• Plug-and-play replacement with previously installed units

It is the customer’s responsibility to ensure the part is suitable for their application prior to purchase.

Returns will not be accepted for incompatibility issues where the correct part number has been supplied.

Returns for Stocked Items:

• If the item was shipped from our own stock, returns are accepted provided the item is returned in the same condition as received.
• A restocking fee of 20% will apply for stocked items, and the item will be added back to our inventory.

Refund Processing

• Refunds will be processed once the item has been received and inspected by the supplier. If a refund is granted, it will be issued using the original payment method.

Important Notes

• Shipping costs are non-refundable for special orders.
• Customers must arrange and cover return shipping fees unless otherwise agreed.
• To request a cancellation or return, contact info@cjsautomation.com as soon as possible.

Conditions for Returns:

In order for the goods to be eligible for a return, please make sure that –

• The goods were purchased in the last 14 days and you have notified us in the first within the first 7 days of receiving your goods
• The goods are in the original packaging and the same condition as on delivery, i.e. new sealed parts have to be returned to us in new sealed condition

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
• We reserve the right to refuse returns of any goods that does not meet the above return conditions at our sole discretion

Failed Delivery & Return to Sender:

If delivery fails due to the recipient being unavailable, failing to collect, or refusing the goods, and the parcel is returned to us, we reserve the right to retain all shipping and handling costs. No refund will be issued for goods returned under these circumstances unless agreed in writing. If the goods are returned damaged or unsellable due to the failed delivery process, no refund will be issued.

Returning Goods:

Cost of shipping may or may not be returned to you depending on a case by case basis.

CJS Automation Ltd, Newlands Lane, WS15 3JD

We cannot be held responsible for goods damaged or lost in return shipment unless shipped on our account. Therefore, we recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@cjsautomation.com.

Warranty Terms

Warranty Coverage

• New Sealed Products: 24-month warranty from the dispatch date.
• Other Conditions (new, new no box, used, refurbished): 12-month warranty from the dispatch date.

Early Failures (First 14 Days)

• If a product fails within 14 days of dispatch, it may be returned for a replacement.
• If no replacement is available, a full refund of the purchase price will be issued.

Standard Warranty (After 14 Days)

• After the first 14 days, warranty claims will be handled under our standard process.
• Depending on availability, we will:
  • Arrange repair through one of our trusted partners, or
  • Supply a replacement product, or
  • Provide a refund if no replacement can be sourced.

Exclusions

The warranty does not cover faults, failures, or damage caused by human error:

• Improper installation, wiring, or use outside of manufacturer specifications
• Physical damage, including but not limited to:
  • Broken or bent pins, connectors, or sockets
  • Cracked housings, missing parts, or visible misuse
• Electrical faults such as short circuits, overloads, or power surges
• Modification, repair, or tampering by unauthorised parties
• Environmental factors such as water damage, fire, corrosion, or contamination
• Normal wear and tear

Our Commitment

CJS Automation Ltd will always work with customers to resolve issues fairly and efficiently within the scope of these warranty terms.

New Products, Reconditioned and Service Exchange

All products supplied by CJS Automation Ltd are in working order and covered by our 12 month warranty.

All warranties will be dealt with by CJS Automation Ltd and not the manufacturer. If the part you have ordered fails with 12 months from the date of delivery please return it to us for a repair or replacement.

The repair or the replacement will be our choice and if any product cannot be repaired or replaced then we will refund the original amount you paid.

We shall not be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.

​Service Exchange

You have 7 days to give us confirmation that an exchange unit is being returned to us via tracked shipment.

Unless agreed otherwise by CJS Automation Ltd, it is your responsibility to ship the exchange unit back to us.

The exchange unit returned to us must be the same part number as provided as well as in a repairable condition.

If you cannot provide an exchange unit meeting our conditions, you will be liable to pay a fee which will be the difference between exchange and the out-right purchase.​

CJS Price Promise

Like-for-Like, the part must be the same brand, model, and condition (new sealed, new open box, new no box, refurbished or used).

Competitor Verification, the lower price must be from a recognised B2B supplier, distributor, or automation parts reseller (not private sellers or auction sites).

Exclusions
Auction sites (e.g., eBay, private sellers, or unverified sources)
Refurbished or repaired items if we’re quoting new

Bulk discounts or contract pricing not available to the public

Our 2 year warranty only applies to new sealed parts, though you still get our 2 year warranty with new non sealed, used or refurbished parts only if we price match or beat it.

Final Decision, we reserve the right to decline a price match if it is below cost price or not feasible.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.​

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under
  common control with a party, where “control” means ownership of 50% or
  more of the shares, equity interest or other securities entitled to vote
  for election of directors or other managing authority.
• Country refers to: United Kingdom
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CJS Automation Ltd, Newlands Lane, WS15 3JD.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the [TermsFeed Terms and Conditions Generator](https://www.termsfeed.com/terms-conditions-generator/).
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to CJS Automation , accessible from [www.cjsautomation.com](www.cjsautomation.com)
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

​Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then you may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

​Upon termination, Your right to use the Service will cease immediately.

​”AS IS” and “AS AVAILABLE” Disclaimer

​The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

​Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.​

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us by email: info@cjsautomation.com.